Cancellation policy

Some items in our store may be offered to you as a a pre-order. This cancellation policy lays out how you can change or cancel these kinds of purchases. 

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect full payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date. 
You can cancel a fully or partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order. See our returns policy for more details on returns and refunds. If you need further assistance, please contact us at: hello@ticiactive.com.